Terms of Use of MadeTask Service
Effective date: September 3, 2026
The present document made by Efficient Systems Limited (Hong Kong) establishes the general terms of use of MadeTask Service, legally binding for all the Internet users accessing or using the MadeTask Service by any means.
BACKGROUND
Whereas:
A) The Company operates System (as defined below). The Customer is interested in engaging the Company to act as a general contractor, whereby the Company assumes primary responsibility for the delivery of services by managing the freelancers engaged through the System (such services shall be referred to herein as the “COR Services”).
B) The Company may also provide Employer of Record services, whereby the Company (or its partner or affiliate) assumes the legal employer status for designated personnel to ensure compliance with local labor laws, tax regulations, and statutory obligations (such services shall be referred to herein as the “EOR Services”).
1. TERMS AND DEFINITIONS
For the purposes of the present document the terms below shall be defined as follows:
1.1. Terms, Special documents - the present Terms of use of MadeTask Service, and all associated documents (including the Privacy Policy of MadeTask service) available at https://madetask.com.
1.2. Company - Efficient Systems Limited, a company duly incorporated under the laws of Hong Kong, company registration number 3242326, address: UNIT B, 31/F UNITED CTR 95, QUEENSWAY ADMIRALTY, Hong Kong Special Administrative Region.
1.3. User – person/entity registered with the MadeTask Service in any status, whether acting in the capacity of a Customer or a Subcontractor.
1.4. Customer – a legal entity or an entrepreneur who registered with the MadeTask Service as the Customer and executed the General Contractor (or Master Services) Agreement (or Offer) with a condition of using in the process of agreeing, performing and accepting MadeTask Services.
1.5. Ordered Work – any services, deliverables, works, tasks, or results performed, created, rendered, or otherwise under an accepted Task via the MadeTask Service, in accordance with the relevant instructions, requirements, and deadlines set by the Customer and agreed through the MadeTask Service interface.
Ordered Work shall include all intermediate and final outcomes, including but not limited to digital content, written materials, reports, designs, code, documentation, or other deliverables, as well as all associated intellectual property rights, where applicable, arising from the execution of the Task. The Ordered Work constitutes an integral part of the MadeTask Service and is carried out by third parties (Subcontractors) engaged by the Company as the general contractor. The Customer acknowledges and agrees to this arrangement when submitting each Task via the MadeTask Service.
1.6. Personal Account (User Interface) - a non-public section of the System available to the User by entering a personal login and password on the System login page.
1.7. Task(s) – a specific work assignment initiated by the Customer via the MadeTask Service.
1.8. System, MadeTask Service - the online interactive service, operated by the Company, and located on the Internet at https://madetask.com, including all levels of such a domain, functioning at the date of entry into force of the present Terms, and launched and put into operation further; including software programs, databases, all content, servers, design elements, all of the functionality and other elements of the said service.
1.9. Subcontractor - an individual, a legal entity or an entrepreneur, registered with the MadeTask Service as the Subcontractor and accepted the terms of the Subcontract agreement (Offer).
1.10. Customer’s balance (Balance) - monetary funds transferred by the Client to the Company under the applicable agreement during its term. The Balance may be topped up in the currencies available on the Platform.
2. GENERAL REQUIREMENTS TO USERS
2.1. The access and use of the MadeTask Service must be performed by the User in full compliance with these Terms, other Special documents, and all the applicable laws.
2.2. The User upon registration and while using the System shall provide with true, correct, current and complete information about himself and parties he represents.
2.3. The User is prohibited to perform the following actions:
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copy, reconstruct, modify, adapt, sell, make available to the public, redistribute the MadeTask Service;
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allow any unauthorized person to access and use the MadeTask Service using the User`s login and password;
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use the MadeTask Service for any illegal purposes, including, but not limited to: money laundering, violation of tax laws, violation of laws related to economic sanctions and counter-terrorism;
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impersonate with any person or entity; provide misleading or false information about himself, about the entity he claims to represent, falsely claim affiliation with any person or entity, about the purpose of using the MadeTask Service, and any other false information;
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collect information of other users through the MadeTask Service, invade privacy of other MadeTask Service users by any means;
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interfere in the operation of the MadeTask Service, or to affect others’ normal use of the MadeTask Service;
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use the MadeTask Service for engaging in any activities that are illegal under laws of any jurisdiction;
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to register in MadeTask Service and use it for the purpose of copying the Service or its functionality;
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use the MadeTask Service for any purposes other than those expressly permitted under the Terms.
2.4. When using the MadeTask Service as a physical person, the User must be not less than 18 (Eighteen) full years of age. At that if the User is a minor in his personal jurisdiction / jurisdiction of his residence, User shall obtain all necessary permissions and consents for performance of Ordered Works.
2.5. When using the MadeTask Service as an entity, the User must be duly authorized by the legal entity he represents to register with the MadeTask Service and use all the functionality of the MadeTask Service.
2.6. When using the MadeTask Service, the User assures and guarantees to the Company that the MadeTask Service will not be used to circumvent or violate economic sanctions.
3. REGISTRATION AND OTHER PROCEDURES OF THE SYSTEM
3.1. In order to access and use the MadeTask Service the procedure of registration is needed to be passed, during which the User provides certain registration details.
3.2. The information provided by the User in connection with the use of the MadeTask Service may include certain personal data. Collection, use and processing of Users personal data are governed by the Privacy Policy of MadeTask Service.
3.3. The User expressly authorizes the Company and its designated partners to collect, store, process, and analyze such information for the purposes of identity verification, compliance with Know Your Customer/Business (KYC/KYB) and anti-money laundering (AML) regulations, and other applicable legal requirements.
3.4. The User acknowledges and agrees that such processing may include the involvement of third-party service providers authorized by the Company for the purpose of conducting KYC/KYB procedures, AML.
3.5. Upon registration at the MadeTask Service, the User by himself creates a login and a password for logging into his User Personal Account on the MadeTask Service. Provided that the User:
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is obliged to take due measures for keeping his login and password confidential and preventing its misuse by unauthorized persons;
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is responsible for any use of the MadeTask Service with his login and password;
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promptly notifies the Company about any misuse of login and password.
3.6. Upon registration in the MadeTask Service and entering into its Personal Account, the Customer can:
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invite the сertain Subcontractors;
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make drafts of the Task for reconciliation (confirming) it by a Subcontractor.
3.7. Upon confirming the respective Task by the Subcontractor, the Customer may not cancel the Task without preliminary consent of the Subcontractor in the Personal Account.
3.8. Upon registration in the MadeTask Service and entering into its Personal Account the Subcontractor:
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can review the Customer’s Task conditions and accept it for execution (proceed); the moment of proceeding the Task is considered to be the beginning of MadeTask Services performance;
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upon completion of rendering MadeTask Services under the respective Task shall press the rollover button “finish” in its Personal Account (and may also attach the results of performed works/rendered services to the task). After that the Task is sent to the Customer for acceptance.
3.9. If the Customer has no objections regarding to rendered MadeTask Services under the respective Task, the Customer within 5 (five) calendar days from the day of receiving the respective Task in its Personal Account shall accept the MadeTask Services by pressing the respective rollover button in its Personal Account.
3.10. Upon expiry of the five-day period stated above, the Customer’s capability to create new and accept other existing Tasks in its Personal Account may be blocked. At that, blocking will be automatically released upon acceptance or sending for revision by the Customer of such overdue Tasks.
3.11. If the Customer has complaints about performance of the MadeTask Services and including inter alia Ordered Works under the Task, the Customer may send the task to the Subcontractor for revision.
3.12. Upon resolving all the complaints about the respective Task, the Customer shall accept the MadeTask Services by pressing the respective rollover button in its Personal Account confirming thereby the completion of MadeTask Services under the respective Task and the absence of the Customer's complaints about performed MadeTask Services.
4. TERMS OF PAYMENTS
4.1. Unless otherwise agreed with the Company, all funds remitted by the Customer shall be treated as an advance payment against the future performance of services.
4.2. The Customer’s balance may be used to pay for services available in the Personal Account in the System.
4.3. Unless otherwise expressly agreed by the Company, the Balance shall always be applied in the following order of priority:
(a) first, to EOR Services, including all payroll, employment-related costs, statutory payments, taxes, social contributions, benefits, termination costs, and related fees;
(b) second, to COR Services;
(c) thereafter, to any other services, fees, or payments (if applicable).
4.4. For avoidance of any doubt, the Company may suspend, delay, or refuse provision of any services if the Balance is insufficient to cover payments having higher priority under clause 4.3. of these Terms.
4.5. When forming the Task, the Customer may choose one of the available currencies for the cost of the Task. Upon creation of the Task the cost of the Task will be reserved in the Customer’s balance in accordance with respective currency at the exchange rate of the System. Upon the acceptance of MadeTask Services the amount equal to the cost of the respective task will be automatically deducted from the Customer’s balance in the Personal Account using the currency exchange rate of the System.
4.6. The currency of payment of Subcontractor’s remuneration for performance of MadeTask Services within the scope of the relevant Task shall be indicated to the Subcontractor by means of the Personal Account. At the time of acceptance of the Task, the Subcontractor is deemed to have approved the currency of payment of the remuneration for its execution. If the Subcontractor requests payment in a currency other than the currency of remuneration, the currency exchange rate of the System at the moment of actual payment of funds to the Subcontractor shall be applied. This currency exchange rate is available for review in the Personal Accounts of the Customer and the Subcontractor.
4.7. If the currency of the Subcontractor’s remuneration under a particular task differs from the currency in which this particular task has been paid by the Customer (in which the Customer transfer the prepayment for MadeTask Services under this Task), the cost of MadeTask Services under the task shall be determined (converted) by the System and paid by the Customer based on the currency of payment of remuneration to the Subcontractor at the exchange rate of the System at the time of deduction of money from the Customer's balance in the Personal Account. This currency exchange rate is available for review in the Personal Accounts of the Customer and the Subcontractor.
4.8. The Subcontractor agrees to use the exchange rate of the System, the Subcontractor independently carries all financial risks relating to the abovementioned conversion, including the risks related to possible fluctuations of currency exchange rates, risks of additional expenses.
4.9. The Customer agrees to use the exchange rate of the System, the Customer independently carries all financial risks relating to the abovementioned conversion, including the risks related to possible fluctuations of currency exchange rates, risks of additional expenses.
4.10. The Subcontractor is not entitled to use (specify) payment details belonging to the third parties, including those belonging to another Subcontractor, in order to receive remuneration. The Company has the right to request any necessary documents to verify whether the payment details belong to the Subcontractor. The Company, in order to prevent any actions aimed by the Subcontractor at violation of applicable law and/or the Terms, reserves the right to suspend payment of remuneration until receipt from the Subcontractor of proper documents on the ownership of payment details to the Subcontractor.
4.11. The Subcontractor acknowledges and agrees that the Company’s payment obligations with respect to the remuneration for the MadeTask Services rendered shall be deemed fully discharged at the moment the respective payment is initiated from the Company’s settlement account or merchant account to the payment details provided by the Subcontractor.
4.12. From that moment, the Company shall not bear any responsibility for delays, losses, or errors caused by intermediary banks, payment service providers, or any other third parties involved in the execution and processing of the payment.
4.13. When receiving international payments via the SWIFT network, the Subcontractor accepts all risks associated with potential delays, holds, or losses of funds resulting from the actions of intermediary (correspondent) banks, the recipient’s bank, or other financial institutions, as well as from international financial regulations or compliance procedures.
4.14. The Company is not a payment service provider, electronic money institution, or financial institution, and does not provide regulated payment services. All payments are executed through licensed banks and payment service providers engaged by the Company (collectively “Payment Providers”). All operations are subject to the terms and conditions of such Payment Providers. The Company shall not be responsible for the acts or omissions of the Payment Providers, including delays, failures, or exchange rate variations. The Company shall not be held liable for any fees, charges, or other deductions applied by correspondent banks or financial institutions during the transfer process, unless otherwise explicitly stated in these Terms. If, under the specific terms of the System, the Company guarantees the receipt of a net amount, such fees shall be borne by the Company and the Subcontractor shall receive the full amount as agreed.
5. REFUND OF FUNDS
5.1. The Customer has the right to request a refund of unused funds in the amount of the available balance in the Customer’s Personal Account. To initiate a refund, the Customer must submit a written request to the MadeTask Service along with an invoice. After the balance reconciliation is completed, the refund of unused funds shall be processed.
5.2. In the event that a Task has been accepted for execution by the Subcontractor and has the status in the System as “In Progress,” “Pending Acceptance,” “Completed,” or “Execution Accepted,” the Customer has the right to request a refund of the Task’s cost to the balance of the Customer’s Personal Account only if the remuneration for such Task has not yet been paid to the Subcontractor, and only upon the Subcontractor’s written consent addressed to the MadeTask Service. Upon receipt of the Subcontractor’s written consent, the MadeTask Service shall refund the funds to the Customer’s Personal Account balance, minus fifty percent (50%) of the MadeTask Service commission for such Task.
5.3. In the event that the remuneration for a Task has already been paid to the Subcontractor, the MadeTask Service shall not refund any funds to the Customer in relation to such Task.
6. DISPUTES BETWEEN THE CUSTOMER AND THE SUBCONTRACTOR REGARDING THE MADETASK SERVICES
6.1. In the event of a dispute between the Customer and a Subcontractor concerning the quality or performance of the MadeTask Services, including, inter alia, Ordered Works, under the respective Task, the Customer and the Subcontractor shall be entitled to resolve such dispute directly between themselves and have the right to pursue legal actions.
6.2. For the purposes of such direct resolution:
(1) If the task has not yet been accepted by the Customer through the “Execution accepted” status in the MadeTask Service, the Company shall have the right, by providing written notice to both the Customer and the Subcontractor, to assign to the Customer all of the Company’s contractual rights and claims against the respective Subcontractor related to the performance and quality of the Ordered Works under the corresponding Subcontract Agreement (Offer), including any associated payment obligations.
The Customer and the Subcontractor hereby give their prior irrevocable consent to such future assignment under the conditions set forth in this clause.
(2) If the MadeTask Services has already been accepted by the Customer through the “Execution accepted” status in the MadeTask Service, and the Subcontractor has received payment in full, but the Customer subsequently discovers latent (hidden) defects which could not have been reasonably identified at the time of acceptance, then the Company shall similarly have the right, by providing written notice to both the Customer and the Subcontractor, to assign to the Customer any remaining or continuing rights and claims the Company may have against the Subcontractor in relation to such latent defects of Ordered Works provided.
The Customer and the Subcontractor hereby give their prior irrevocable consent to such future assignment under these Terms set forth in this clause.
6.3. Any such assignment shall be effective upon the date of notification by the Company and shall not require any further approval, action, or execution by either the Customer or the Subcontractor.
7. VIOLATIONS AND MONITORING
7.1. The Company has the right, but is not obliged, to monitor Personal Account of all the Users and User`s activities on the MadeTask Service related to Personal Account for the purposes of confirming that the User uses the MadeTask Service in full accordance with these Terms and applicable law.
7.2. Actions of the User in contempt of the present Terms constitutes a material breach of the Terms and violation of applicable laws and may result in liability, including court action against the User.
7.3. The Company has the right to investigate attempts of use of the MadeTask Service by unauthorized persons or in breach of the present Terms, and to report such attempts to the appropriate officials.
7.4. The Company reserves the right to restrict, suspend, or terminate the User’s access to the MadeTask Service at its sole discretion, including but not limited to cases where such action is required to comply with internal policies, legal obligations, or security protocols. The Company is not obligated to disclose the specific reasons for such restrictions unless required by law.
8. AVAILABILITY OF THE SYSTEM
8.1. The MadeTask Service is dependent on the network and may not be available in some regions, during maintenance breaks and other reasons.
8.2. The Company has the right to change, improve, correct and discontinue the MadeTask Service or any part thereof at any moment.
8.3. The MadeTask Service is provided «as is», «with all faults».
8.4. The Company does not warrant that the MadeTask Service is uninterrupted, appropriate for use in any particular jurisdiction, and does not warrant that the access to the MadeTask Service will be error-free, virus-free.
8.5. The User uses the MadeTask Service at its sole discretion and sole risk.
8.6. The Company disclaims any warranties with respect to the MadeTask Service, including the warranties of merchantability, fitness for a particular use, non-infringement warranties about the accuracy or completeness of content available on the MadeTask Service.
8.7. The User must individually supply all necessary facilities, utilities and equipment necessary to access and use the MadeTask Service, including but not limited to appropriate computer and/or mobile equipment and Internet connections, at its sole risk and expense.
9. INTELLECTUAL PROPERTY RIGHTS
9.1. All rights and interests, including the exclusive copyrights and other intellectual property rights to the MadeTask Service are owned by the Company and/or third parties.
9.2. Access to the System shall be provided to Users solely for the purpose of coordinating, performing and accepting MadeTask Services and performing the interaction related to these processes. No rights, licenses, or other intellectual property rights in the System are alienated or assigned to Users when accessing and using the MadeTask Service. The User has no legal interest in any feature, functionality or content contained on the MadeTask Service.
10. LIMITATION OF LIABILITY
10.1. TO THE FULLEST EXTENT PERMITTED UNDER ANY AND ALL APPLICABLE LAWS, IN NO EVENT WILL THE COMPANY, ITS SHAREHOLDERS, SUBSIDIARIES, AFFILIATES, COUNTERPARTY, EMPLOYEES, OFFICERS, DIRECTORS, AND AGENTS BE LIABLE TO USER OR ANYONE ELSE UNDER ANY KIND OF LIABILITY FOR ANY DAMAGES, INCLUDING LOSS OF REVENUE OR INCOME, PAIN AND SUFFERING, EMOTIONAL DISTRESS, DAMAGES FOR LOSS OF GOODWILL, DATA OR ANY OTHER INTANGIBLE LOSSES, RESULTING FROM THE USE OF, OR INABILITY TO USE THE MADETASK SERVICE, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
10.2. USER ASSUMES FULL RESPONSIBILITY FOR ANY DAMAGES, LOSSES, COSTS, OR HARM ARISING FROM USE OF, OR INABILITY TO USE THE MADETASK SERVICE.
10.3. THE COMPANY WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY FAILURE TO FULFILL ANY OF ITS OBLIGATIONS UNDER THESE TERMS WHICH FAILURE IS DUE TO ANY CAUSE OR CONDITION BEYOND THE REASONABLE CONTROL OF THE COMPANY, WHICH CAUSE OR CONDITION MAY INCLUDE, BUT IN NO EVENT SHALL BE LIMITED TO, FORCE MAJEURE CIRCUMSTANCES.
10.4. To the fullest extent permitted under applicable law, the Company shall not be liable for any damages, losses, or liabilities of any kind arising from or in connection with the performance, non-performance, or defective performance of any MadeTask Services, including any hidden or latent defects therein.
10.5. The User hereby irrevocably waives and undertakes not to assert any claims against the Company in relation to the MadeTask Services or any issues, disputes, or defects arising therefrom.
11. INDEMNITY
11.1. The User agrees to protect, guarantee compensation for damages and release the Company, its affiliates, contractors, employees, officers, managers, agents, representatives, authorized persons, assignees, assignees from, as well as fully reimburse the Company or any such person for any costs or expenses arising from any claims of any third parties, and also, any liability, payment claims, claims, grounds for claims (regardless of their form), damages, losses, judgments, court orders, fines, costs, expenses and expenses for the services of legal representatives related to or arising from:
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any breach of these Terms by User;
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User`s infringement or violation of any rights of a third party, including other users of the MadeTask Service;
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any unlawful, fraudulent, negligent, or intentional act or omission by the User in connection with the use of the MadeTask Service.
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any claims, demands, or liabilities arising from or related to the Ordered Works provided by the Subcontractor as part of the MadeTask Service, including but not limited to performance, quality, compliance with specifications, and intellectual property rights.
11.2. User will cooperate with the Company in asserting any available defenses, notwithstanding any termination of use of the MadeTask Service.
12.CONFIDENTIALITY
12.1. The User agrees to keep strictly confidential and not to disclose to any third party any confidential, proprietary, or non-public information of the Company, its affiliates, partners, other Users, or any other information received through or in connection with the use of the MadeTask Service, unless such disclosure is:
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expressly authorized in writing by the Company;
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required by applicable law or a competent governmental or judicial authority (in which case the disclosing party shall, to the extent legally permitted, provide prior written notice to the Company).
12.2. Confidential information includes, but is not limited to: technical data, business processes, customer lists, pricing, internal documentation, contract terms, tasks’ content, communications within the MadeTask Service, financial information, and any other information that is marked as confidential or would reasonably be considered confidential given the nature of the information and the circumstances of disclosure.
12.3. The User undertakes to take all reasonable steps to protect the confidentiality of such information and to prevent any unauthorized use or disclosure thereof.
13. APPLICABLE LAW, ARBITRATION
13.1. These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law rules.
13.2. User and the Company shall undertake reasonable measures to rectify any controversial issues, disputes or claims arising in the process of performance of the mutual obligations under these Terms by negotiations.
13.3. In case of a claim receipt from another Party, the Party, the recipient of the claim, is obliged to consider the claim and submit to the other Party proposals for the settlement of the claim, indicating the terms of settlement through the Personal Account, by mail or by e-mail within 30 (Thirty) calendar days from the date of receipt of the claim.
13.4. If the Parties fail to come to an agreement within 60 (Sixty) calendar days from the date of the start of negotiations, arising from this Terms or in connection with it all disputes, disagreements or claims including concerning its execution, violation, termination or invalidity must be referred to the competent court of the Hong Kong Special Administrative Region.
14. CHANGES TO TERMS
14.1. The Company has the right to supplement, revise or otherwise change these Terms, and to impose new or additional Special documents in relation to the MadeTask Service from time to time with or without notice to the User. All amendments to these Terms will be effective immediately at the moment of posting in the System.
14.2. The User is solely responsible for regularly reviewing these Terms, Special documents and the amendments to it.
14.3. Use of the MadeTask Service after any changes to these Terms are posted on the System or otherwise made available for review will be considered acceptance of those changes and will constitute User`s agreement to be bound thereby.
14.4. If the User objects to any such changes, User shall stop using the MadeTask Service immediately and terminate the relevant agreement.
15. MISCELLANEOUS
15.1. If any part of these Terms is determined by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.
15.2. The provisions of these Terms that are by their mean survive termination of use of the MadeTask Service shall remain valid and shall be legally effective after any such termination.
15.3. For the purposes of these Terms the User is not considered as an agent, employee, joint venturer of the Company; use of the MadeTask Service does not vest in the Company or the User the legal status of the discussed parties.
15.4. The User may not assign these Terms in whole or in part to any third party, and any attempted assignment in violation of this provision shall be null and void.
15.5. The Company may assign these Terms or any of its rights and obligations under these Terms without User's consent at any time.
15.6. Notwithstanding the foregoing, any additional terms and conditions expressly made available via the MadeTask Service at any moment will govern the appropriate relationships between the User and the Company.
15.7. The User acknowledges and agrees that they have not relied upon any representations, warranties, or statements other than those expressly set out in these Terms and any applicable agreements or policies referenced herein.